07/06/09

A word to the owners

by optoomistic

You and your partners clearly have a lot of time and money invested in your locations, however i would advise you to reconsider your aggressive contractual service agreements. It should be in your best interest to value the connivence in canceling a members account as much as allowing 24 hour access to your equipment. After using your services, it is hard to recommend a new user to a membership that will entrap them into a seemingly noway out contract. The money lost by leaving members, would be easily compensated by the vast number of word of mouth recommendations.

• Pros: access, if your card works
• Cons: aggressive entrapping contracts and hard nosed billing Co.

06/19/09

9 year member

by Pilotone

I have been a member of 24/7 Family Fitness since they started in 2000. They started with one club and now have 8 clubs. They are locally owned and contribute to the local economy. They have a very close working relationship with the military and have a great reputation in town. I personally use the downtown club about twice a week (this location has only been open about 4 years) and have never had a problem with the door. The gym appears to be as clean as any other gym I have ever worked out at. I would have to say that for reliability and customer service this company is way above average. I would highly recommend this club to anyone that is looking for a place to workout at.

• Pros: been in Savannah almost 10 years 8 locations
• Cons: nothing I can think of

06/19/09

To optoomistic

by 24SevenFamilyFitness

Our contract is a template that is mandated and governed by the Georgia States Attorney General's Office and must be approved and on file in said office before we can sell said contract. It is public record.

Our terms are no different than any other contractual agreement you enter into. It is a contract. You agree to certain terms and so do we. However, ours has provisions for termination as is required by state law. If you meet the criteria for cancellation it is no problem to get out of the membership. It is when someone is less than honest in their attempt to cancel that ASF, our billing company will hold you to the letter of the contract. It is called breach of contract when you lie in an attempt to get out of it.

You can't stop making your car payment just because you don't drive your car, understand that this is no different. You are an adult who signed a contract that you were given a NCR copy of at point of sale. It is an obligation so you must fill it, sell it or meet the cancellation criteria. It is that simple. There is no gray area.

Our card system works just fine as long as your account is current, or there is an unforeseen computer failure, or when members do not take the time to scan their cards properly. For all of these issues an emergency contact number is listed on each entry of each club. If there is an unforeseen problem you can call someone to resolve it.

• Pros: Multiple Locations, 24 Hr Access & No Crowds
• Cons: People who don't fulfill agreements