Have Not Had a Bad Experience Yet. Okay, I'm probaby going to regret writing a great review about Marcel at Studio 21 but you have to give credit where credit is due. Now if you can get past the scarey amount of tattos (I have), you find a very nice down to earth person. I have had my fair share of stylist but by far he is the best. When I first called about 11/2 years ago I asked for the best stylist there that could cut fine hair in short styles. He did an awesome job and has every time I have went back. I would like to say that I see him every six weeks or so but my budget dosen't allow for me to spend 35.00 that often on a cut but I will say his cuts are so good that even when they grow out a bit they are still awesome. The only draw back is that he is avaliable only 2 days a week and I think the front desk could be a little more attentive. Marcel makes up for it by really listening to what you want. I think this salon really caters to the more "modern" edgy styles (just look at the stylist hair cuts) so that is the style they lean toward when cutting hair. I will continue to go to Studio 21 (as long as they don't jack up their prices). I've been pleased.
creative and professional.
This is the place to go when you see a picture and that is how you want your hair to look- Emily can do it- she is my hero hairdresser and no matter what, when I leave my appointment, I feel like a million bucks!
Prices are fabulous- you have Atlanta in RIncon when it comes to talented hair dressers.
Rude and Poor Customer Service. I have been going to Studio 21 for about 1 1/2 years. I never liked the way that the stylists would look at me when I walked in, it was like I didn't belong there. I would wait forever just to have someone greet me or ask if I had an appointment. I could deal with it though becuase I liked the way my hair was done by Laura. She always gave a wonderful haircut. I called one day to scedule an appointment for a hair cut and eye brow wax, I was told that my regular lady did not have an opening but that they would take my name and number and have her call me back. I never received a call back so I called them the next day and was told the same thing I went through this several days in a row. I gave up for about a month and then tried again, THE SAME THING HAPPENED. No one ever called me back. I think it is rude to treat a customer in this manner. They also have alot of problems within the salon between stylists. The customer does not come first in this salon they answer their cell phones and talk on the phone while cutting your hair, this is poor customer service. I would not recommend Studio 21 to anyone.
Awesome CUT!. I moved to Savannah from Dallas, Tx last summer and have been looking for a stylist who could give me the kind of precision cut and style that I was accustomed to getting in a big city. Debbie more than met my expectations. I had compliments and requests for her name and phone number within the week. Two of my colleagues now go to her and have thanked me profusely for sharing. I write this review with the full knowledge that I'll probably have a hard time getting an appointment with her once the word gets out!
I went in to studio 21 salon in hopes that it would live up to the name of Paul Mitchell. i had gotten my hair cut my a girl name Katie..i told her that i wanted something funky,different, and that i wasnt afraid of going short so long as it suited my thick hair. it seems like she knew exactly what i was going for so i ended up just telling her to do what she wanted, that i will be her blank canvas. BAD FREAKING MISTAKE.. my bangs become this upside down U shape with 3-4 long pieces overlapping them, i have side pieces that are uneven one going to my chin and the other about the middle of my neck, really short layers on top of my head that were hair sprayed up making me looking like a have a fountain. it looks god awful but im hoping to myself its just the way she styled it.i end up paying for the hair cut, tipping her and walking out of their trying to flatten the new fountain on my head saying to myself maybe i could fix it when i get home. i cut my bangs making them one length and cutting the sidepieces so that they are even...and then i notice that the on the right side of my head right above my ear thers a huge chunk missing. not one bit of my hair matches the other side its just one chopped up mess.im so mad at myself for trusting her, wasting $35 on a cut and then tipping her $10. i end up returning to Studio 21 in hopes that somone else could fix it, they look at me as though i'm crazy for hating the cut and tell me only katie can fix it otherwise i would be charged for a whole new haircut. Me not wanting to give this salon anymore of my money i end up letting katie attempt to fix it. she tells me she cant put hair back where there isnt and ends up trying to blend the chunk that was missing from the right side of my head and just makes it worse.
i know its my fault for telling katie to do what she wanted..but shouldnt a professional stylist know what looks good and what looks like a chopped up mess?
A Regular customer. I've been going to the salon for a few years. My stylist is Stephanie. Very sweet person. She's always done my hair o.k. The last few times I went there she just didn't listen to me. She gave me only a 1/3 of what I asked for. We would talk about it ahead of time and then she just didn't do what we talked about. I am kind of shy and just didn't want to have to keep saying what I wanted over and over. The last time she did the same thing again and messed my haircut up. Not terribly, but enough. She is pregnant and opening a salon of her own and I knew now was the right time to get out. There are some things going on in that salon that I don't want to be a part of and I just think it is best to get out. Well, all I have to say is "How many salons does this county need. This will make the 19th salon if Stephanie and Mandi really are opening their own place. I have no idea which salon to go to since Stephanie had been doing it awhile, but I just can't keep not getting what I want.
Below O Service.
This Salon doesn't get it! They have no clue what customer service is about. It is sad.( I own 3 different businesses; all successful; all bring in over $1,000,000. I give seminars and teach customer service.) I don't usually get my hair cut in Rincon, but I stopped next door for a coffee and I thought, "Why not." I am very familiar with these rating sites and truth is I am willing to bet my car that one of the reviews was written by an employee to counteract the bad reviews.
Truth is, I do expect a pajama party and so should you. I expect someone to greet me and show me where the restroom is. I expect top notch service. I don't care about how much shampoo is in stock. I can get Paul Mitchell shampoo at Wal-Mart if needed. I care that I am asked what I want, what I need and make sure I am understood. I was sat in the chair by a girl that had blond hair that was part white, part yellow and part white again. Kate was a cute little girl, but in no way professional. She didn't listen to me at all and did what she wanted. She was too busy talking to the person next to her. My haircut was terrible, but the service was worse. Their outfits were in poor taste. There was a man, I shouldn't mention, but... he looked like he was sick and was so busy bragging about how great he was. His hair is yellow orange and I sincerely doubt he can be that good. Maybe these customers have never had great service and they don't have anything to compare it to. I just know that I am going to use their attitudes in my seminar. Don't worry (no names will be used).
One side of my hair was extremely shorter than the other side. My bangs were cartoonish, there was no style. She was too busy bragging about her skills. Never brag and then mess up a haircut. She acted like I was unable to understand what she was describing. I'm 30, not 2. I understood and she didn't do what she said she would. Rating the haircut: 1. Rating the customer service: Below O. Sorry guys. Get it together!
I visited Studio 21 because I had a sudden urge to change my hair that very minute and couldn't wait for Ladies & Shears, which is where I normally go. I was, at first, disoriented by the layout of Studio 21 because I came in through the back entrance, but once I entered the main area I was immediately in love with the style, atmosphere, and music. The stylists' hair looked amazing, modern, and exactly what I wanted (I have a pixie cut, and most of the stylists also have short hair). They happened to have an opening, and I was assigned to Brenda (I think that is her name, I can't seem to find my card...). I described what I wanted, and she seemed to anticipate everything, practically finishing my sentences. She even improved upon things I hadn't thought to mention, like how the pieces around my ears needed to be thinned out a little to make them seem wispier and more feminine, something I hadn't been able to pinpoint before. She was professional, while at the same time extremely friendly.
I wonder if the naysayers who reviewed Studio 21 poorly were exaggerating just a bit...I certainly had no such problems.
Love Em!. The owner and two of her stylists came to the school where I am about to graduate from in the cosmetology program, and were absolutely awesome. They were so friendly very fashionable, great stylists and wonderful teachers! I really enjoyed having them come and show us something new I was so impressed by their professionalism and all of the knowledge they had about cosmetology! I would so love to go to Rincon a place I've never even heard of and get my hair done. I've never been to the salon but if they were that nice and inviting in a place they weren't familar in then i can only imagine how they must be in their own salon! I loved the owner and the two stylists they were just a lot of fun and really got me interested in my future in Cosmetology and Paul Mitchell products!!!
Studio 21 Fun.
Well, the other reviewers were either too harsh or too complimentary. I am not sure how many stars to give the salon. I am not into rating I just want to give my experience. I don't want to hurt anyone's career. I went to this salon because I didn't know where to go. They were not friendly, but I didn't really care. All I care about is my hair and will you make it look good. I told my person to do something fun with my hair. That was my mistake. Katey really messed up my hair. It was a mess. I went back and asked her to fix it. She was mean. She told me she couldn't. I asked another girl if she could help me and she told me I'd have to pay for another haircut. I am not sure why I'd have to pay twice. Anyway, I went somewhere else to have it fixed and the he couldn't speak for a few minutes. I told him it was a Paul Mitchell haircut and she told me it fit my personality. He said "She must not have thought much of you." I had to pay $65 extra for him to fix it. I just think that if they were so professional then they might care if I really liked it. It was my fault for saying do something fun. I didn't know that meant make me look like I cut my own hair with a butter knife. I do think that one of the other reviewers were way too mean. I don't think they mean to give you a bad haircut. I called the owner, but she never called me back. I really don't care how much stock (what is that? shampoo?) they had.
Oh yeah, there was one lady there, I don't remember her name, that offered to help me, but after one saying she couldn' fix it and one saying she could if I paid for it again, i didn't want anybody to help me there. She seemed nice, really, but too much had happened. I think if the owner knew what happened she would have helped me without making me pay again. You don't tell a customer that the hair couldn't be glued back on. If I decided to go again, (I wont) I would use the owner.
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