They are crooks and should not be
trusted. I went there one the Saturday before Christmas to sell some old jewelry; a necklace, two sets of earrings and a ring, just to make a little extra cash for the holidays. The guy at the counter tested and examined each piece individually and informed me that all of the diamonds were CZ's and could only give me $100.00 for the entire lot for the weight of the gold. I figured it was not worth what I expected so I just left the store disappointed. I informed Tanya and she remembered that I purchased the earrings for her from A & C jewelry many years ago. I told her we should go to Levy Jewelers to have them appraised and they did there own tests and confirmed that the diamonds are real. He estimated the diamonds worth at almost $3000.00 alone. I was excited and astounded at the same time so I went back to Anderson's to talk about the mistake that had been made by an employee at the store. I asked the person who helped me earlier to see if I may talk to the manager and he informs me that he is the Owner of the store. I told him what Levy Jewelers determined and he re-examined each diamond and tries to scratch each piece with a tool and looks at me and says he made a mistake but he is not really purchasing diamonds at this time. I was so taken aback by his lack luster apology and nonchalant attitude that I just collected my items and left the store fuming with anger. I'm sure he can make quite a lot of money exploiting people that come into his store not realizing what treasure they have to offer but not n this case. Please pass this along and forward to everyone you know that this guy is not trustworthy nor should you do any business with this person in the future. My next stop will be the BBB. If you have any other suggestions on how to get the word out, please let me know. Do not let this guy take advantage of another person.
I brought my brand new engagement ring
to them to be resized. I've never done this before, so looked to them for their expertise as jewelers. Upon their advisement they resized it to 6.25 from 7. I picked it up the next day, put it on and then later realized I couldn’t get it off. When I called them, they told me to go to the ER to have it cut off. I chose to wait to see them when they reopened the following Monday thinking the ring would be in better hands with a jeweler, not doctor. When they it cut off a pavé on the band fell out. They handed me the cut and broken ring and expected me to leave! I asked them to put the ring back together and help me find a solution to make the ring fit. The entire time they seemed utterly disinterested in helping fix the problem with the owner walking away from the conversation and refusing to talk through a solution. A few days later, handing me the "fixed" ring, they said I could expect the diamonds to fall out again, worried by this I took a closer look to see they had bent the millegrain, placed the pavé incorrectly and scuffed the band. I had to ask them to redo the pavé and polish the band, which they did VERY reluctantly, and then the owner had the audacity to argue with me about the whole debacle. I have since taken the ring to the original jeweler who is horrified by the damage; saying the ring looks as if it has been worn for a year. All in all I have worn the ring for 8 days in the month I've been engage. It is extremely disappointing that around such a happy time, these people not only ruined my ring but took no effort to properly advise me, or to fix their mistake or to even be gracious about the whole mess. I don't know if it is a lack of skill or professionalism or both, but be warned, they are not pleasant to work with, lack integrity and apparently aren't capable of working with fine jewelry.