Punch & Judy

10/30/09

Untrustworthy Business

by JKS3 at Citysearch

We purchased our Orbit system from Punch & Judy in Savannah, GA. We returned to get the toddler seat and have had trouble getting all the parts from them. We made the mistake of buying the floor model and accepting an IOU on the braces (for forward facing position) and the sunshade. We have called and stopped by the store regularly to inquire about these pieces without luck. They often tell us that they have ordered parts from Orbit and the delay is because of the manufacturer (we found this not to be true). We were even told not to worry about the braces and use the base to face forward (manufacture states not to do this). As a result, we will not be purchasing another Orbit system from this retailer for our twins due in the spring and would recommend to all future potential Orbit customers to go elsewhere.

• Pros: Top of the line baby equipment
• Cons: Poor Customer Service

08/21/09

How are they still in business

by Yoko at Citysearch

I purchased furniture from this store and never recevied it! I had to constantly call them and they always had an excuse why the owner could not talk to me. I had to eventually visit the store myself. When I asked for my money back I was told that I would have to pay a restocking fee!!!

I should have known not to trust them. I felt like they were shady from the minute I stepped foot inside their store!!

• Pros: They're not the only baby store in town
• Cons: Worst customer service ever