Vanilla Day Spa

Doesn't Recommend

ashton245

Joined 6 years ago

Can't keep a reservation!. My friends and I planned well in advance for a spa weekend in Savannah. We booked our 3 packages together, stressing that we were a group and wanted to get in at the same time. We made our reservation and confirmed it as our trip approached. We showed up 30 minutes prior to our appts only to be told that they had to make some changes to the schedule, thus resulting in all our spa packages being rescheduled throughout the day, at seperate times and several hours apart. We rec'd no phone call earlier in the week informing of us this change. They were unapologetic and offered little explanation. Needless to say, timewise, this didn't work out for us. We were forced to leave w/o our spa packages and w/o time to reschedule. Not sure how the actual treatments are but based on our limited experience, I wouldn't even bother looking at their website or scheduling an appt. I'm sure Savannah has several better, more considerate spas--check those out instead!

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Contributor

Joined 10 years ago

Editorial Review. Luxurious southern day spa has packages designed specifically for both men and women.

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sdavis07

Joined 6 years ago

Best Day Spa anywhere!!!. My mother and I made reservations a month in advance and we received great customer service. When we got there the staff was very friendly and professional. We got the all day getaway and had the best time ever and the food for lunch was exceptional. From now on my mom and I will return every year to enjoy another wonderful day of pampering. I highly recommend this to anyone looking for exceptional service.

Doesn't Recommend

jeffandbarbara

Joined 6 years ago

Other day spas with better service and better atmosphere. I and my wife went to this spa because of all the reviews. We were not impressed with both the service and attitude. Maybe management has changed since the last review but the lady at the desk appeared to be a very snooty teenager who appeared very clueless about everything. Our massage was 15 minutes which was not a big deal, what was though was that it was only 45 minutes, not an hour! This was brought up to the lady at the desk, and nothing was done about it. There are several other spa's that are in savannah. I would never recommend this to family or friends.

Recommends

kp9771

Joined 6 years ago

Awesome massage and really nice staff. My husband and I went to Vanilla for a couple?s massage, and we were both very impressed! The staff there was very genuinely nice and friendly. It did not feel like one of those snooty spas, but rather a great place among friends. The spa itself is located in convenient location in downtown Savannah, and it is beautiful and clean. But more important than that, we never heard a peep from anyone running around in the halls or the other rooms the whole time we were getting our massage. It was very relaxing! Both of our massages were just as we requested. Our massage therapists were VERY knowledgeable and professional. They did great work!! We will be going back often. I highly recommend!